Privacy policy

George Sykes Limited trading as Sykes Timber. Registered in England & Wales.

Contact

If you have any questions regarding this policy:
Sykes Timber
Email: wood@sykestimber.co.uk

Introduction

Sykes Timber is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or trade with us.
We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data:
Information you provide:
Name and company name
Contact details (email address, telephone number, address)
Enquiries, quotes, and order details
Payment and billing information
Information collected automatically:
IP address
Browser type and version
Pages visited and time spent on site
Cookies and usage data

How We Use Your Information

We use your data to:
Respond to enquiries and provide quotations
Process and fulfil orders
Manage accounts and payments
Deliver goods and coordinate logistics
Improve our website and services
Comply with legal and regulatory obligations
We do not sell your data.

Legal Basis for Processing

We process your personal data under the following lawful bases:
Contractual necessity – to fulfil orders and agreements
Legitimate interests – to operate and improve our business
Legal obligation – to comply with tax and regulatory requirements
Consent – for marketing communications where applicable

Data Sharing

We may share your data with:
Delivery and logistics providers
Payment processors and banks
IT and website service providers
Professional advisers (accountants, legal advisors)
Government authorities where required by law
All third parties are required to respect the security of your data.

Data Retention

We retain personal data only as long as necessary, including:
Financial records: up to 7 years (legal requirement)
Customer records: as required for ongoing business
Marketing data: until consent is withdrawn

Data Security

We implement appropriate technical and organisational measures to protect your data, including:
Secure servers and systems
Access controls
Staff training on data protection

Your Rights

Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at:
wood@sykestimber.co.uk

Cookies

Our website uses cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.